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Loveworld Consulate Limited. Version 1.0.
1.1. Loveworld Consulate Limited is committed to maintaining a welcoming, respectful, safe and responsible faith-based digital community.
1.2. The Website represents LoveWorld Nation and LoveWorld Nation partnering ministries and provides opportunities for fellowship, communication, learning, networking, community engagement and participation in ministry-related activities.
1.3. These Community Guidelines and Code of Conduct establish the standards of behaviour expected from everyone using the Website.
1.4. All members and participants must comply with these Guidelines, the Website Terms of Use and other applicable policies.
1.5. These Guidelines apply to online activities and, where relevant, Company-organised activities and events.
These Guidelines apply to:
Members are expected to demonstrate:
Members may express different opinions respectfully, provided their conduct complies with these Guidelines.
4.1. Members must communicate respectfully in forums, groups, comments, messages and other interactive areas.
4.2. Personal attacks, threats, intimidation, harassment, bullying and abusive behaviour are prohibited.
4.3. Members must not deliberately provoke, humiliate or target others.
4.4. Disagreements should be expressed constructively and without abusive or threatening language.
4.5. Members must respect reasonable requests to stop unwanted contact.
5.1. The Website supports Christian fellowship, ministry communication and faith-based discussions.
5.2. Members may discuss religious teachings, ministry activities, prayer initiatives and other relevant matters.
5.3. Members must not use religious discussions to threaten, harass, intimidate or unlawfully discriminate against others.
5.4. Members must not falsely claim to speak officially for Loveworld Consulate Limited, LoveWorld Nation or a partnering ministry.
5.5. Religious differences or disagreements must be handled respectfully.
5.6. Participation in the Website does not authorise members to impose unwanted religious contact or pressure on others.
6.1. Harassment, bullying, threats, stalking and unlawful discrimination are prohibited.
6.2. Members must not target others because of protected characteristics or other personal circumstances.
6.3. Members must not encourage violence, hatred or unlawful conduct.
6.4. Reports of harassment or discrimination will be assessed under the Company's moderation and complaints procedures.
7.1. Members must respect the privacy of others.
7.2. Members must not publish another person's private contact details, home address, identity documents, financial information or other sensitive information without an appropriate lawful basis.
7.3. Member-only forums and groups are restricted to authorised logged-in members.
7.4. Members must not deliberately disclose private group information in a manner that breaches applicable law, confidentiality obligations or the rights of others.
7.5. Members should avoid posting unnecessary personal or sensitive information about themselves.
7.6. Members must not attempt to obtain unauthorised access to another person's account or private information.
8.1. Only Loveworld Consulate Limited and its authorised administrators may create, manage, merge or close community groups.
8.2. Verified Community Citizens and eligible paid members may join available groups. Community Citizens may read their group; commenting and taking part need Consul Plus or Partnering Ministries.
8.3. Groups may be organised by geographical location, including London, Bristol and other UK areas.
8.4. Members must follow the rules applicable to each group.
8.5. Unauthorised commercial advertising, harassment, spam and disruptive behaviour are prohibited.
8.6. Group administrators and moderators may take proportionate action to maintain safety and appropriate conduct.
8.7. Members may report concerns about group activity through the Website's reporting facilities or by email.
9.1. Members should make reasonable efforts to ensure that factual claims and information they publish are accurate.
9.2. Members must not knowingly publish fraudulent, materially misleading or unlawfully defamatory content.
9.3. Members must distinguish personal opinions from claims presented as verified facts where appropriate.
9.4. Contributors must have the necessary rights and permissions to publish photographs, videos, documents and other materials.
9.5. Members must not impersonate individuals, churches, ministries, businesses or other organisations.
The following are prohibited:
The Company may take immediate action where necessary to address serious safety or legal risks.
11.1. Business and professional service promotion is available only to eligible paid members under the applicable membership terms.
11.2. Community Citizens may not use ordinary discussion areas to circumvent paid advertising requirements.
11.3. Advertisements must be accurate, lawful and not misleading.
11.4. Paid advertisements and sponsored content must be identified where required.
11.5. The Company may remove advertisements that breach applicable rules or law.
12.1. Merchants must hold an active Consul Plus membership and meet the applicable Merchant Registration requirements.
12.2. Sellers must describe goods accurately and disclose known material defects.
12.3. Fraudulent listings, counterfeit goods, stolen property and unlawful products are prohibited.
12.4. Sellers must comply with applicable consumer protection, product safety and trading requirements.
12.5. Marketplace complaints may result in warnings, strikes, suspension or removal of selling privileges.
12.6. Two upheld seller strikes may result in removal from the marketplace.
12.7. Serious misconduct may justify immediate restriction or suspension without waiting for two strikes.
12.8. Marketplace enforcement does not remove statutory consumer rights.
13.1. Members participating in ministry events, Calls to Prayer, prayer gatherings, conferences and community activities must behave respectfully.
13.2. Event organisers must provide accurate information and comply with relevant legal and safety requirements.
13.3. Members must not use events or prayer requests to harass, exploit or improperly pressure others.
13.4. Participants must respect event instructions and reasonable safeguarding arrangements.
14.1. Members may participate in approved petitions and advocacy initiatives.
14.2. Petition signatures must be genuine and submitted only by the person entitled to sign.
14.3. Members must not impersonate others, submit fraudulent signatures or manipulate petition results.
14.4. Advocacy activities must be lawful and must not involve threats, harassment or intimidation.
14.5. Members must respect the privacy of petition signatories and individuals seeking advocacy support.
15.1. Consulate Volunteer Corps participants must comply with these Guidelines and applicable volunteer procedures.
15.2. Volunteers must act responsibly and within the scope of their authorised roles.
15.3. Volunteers must not falsely represent themselves as employees, directors or authorised spokespersons of the Company.
15.4. Volunteers must protect confidential information obtained through their activities.
15.5. Volunteers working with children or vulnerable individuals must comply with applicable safeguarding requirements.
16.1. The Website permits registration from age 16.
16.2. Members must not exploit, groom, harass or otherwise endanger younger members.
16.3. Adults must maintain appropriate boundaries when interacting with members aged 16 or 17.
16.4. The Company may apply additional safety measures to accounts, communications and activities involving younger members.
16.5. Concerns about the safety of a child should be reported promptly through the Company's safeguarding or reporting arrangements.
16.6. Where there is an immediate risk of harm, users should contact the appropriate emergency services.
17.1. Members may report content, behaviour, suspected scams, harassment or other concerns.
17.2. Reports may be submitted through the Website's reporting facilities, where available, or by email to:
Unitedkingdom@loveworldconsulate.org
17.3. Reports should include relevant information, such as the content concerned, the date, the account involved and supporting evidence where available.
17.4. The Company will assess reports in accordance with applicable law and its moderation procedures.
17.5. Members must not knowingly submit malicious or fraudulent reports.
18.1. Loveworld Consulate Limited may moderate user-generated content and take proportionate enforcement action.
18.2. Depending on the circumstances, action may include:
18.3. Serious or urgent safety concerns may require immediate action.
18.4. Moderation decisions will be made in accordance with applicable law, including relevant online safety obligations.
18.5. The Company will maintain appropriate records of moderation decisions where necessary.
19.1. Members may raise complaints about moderation decisions, account restrictions or other enforcement action.
19.2. Complaints may be submitted to Unitedkingdom@loveworldconsulate.org or through the applicable Website procedure.
19.3. The Company will review complaints fairly and consider relevant evidence.
19.4. Where required by law, users will be provided with appropriate information about complaints and appeals.
19.5. These procedures do not restrict any statutory rights or legal remedies.
20.1. The Company may update these Guidelines to reflect changes in law, Website services, community needs or safety requirements.
20.2. Updated versions will be published on the Website with the relevant effective date.
20.3. Material changes affecting existing paid membership rights will be handled in accordance with applicable consumer law.
Registered and Trading Name: Loveworld Consulate Limited
Company Number: 17445578
Registered Office: 128 City Road, London EC1V 2NX, United Kingdom
Website: https://uk.loveworldconsulate.org
Email: Unitedkingdom@loveworldconsulate.org
Effective Date: 4 November 2026