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Loveworld Consulate Limited. Version 1.0.
Loveworld Consulate Limited ("we", "us", "our" or "the Company") respects your privacy and is committed to protecting your personal information.
We operate a faith-based digital community and ministry platform representing LoveWorld Nation and LoveWorld Nation partnering ministries.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our Website, register for membership, participate in community activities or use our services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Loveworld Consulate Limited is the data controller where it determines the purposes and means of processing personal information.
Registered Company: Loveworld Consulate Limited
Company Number: 17445578
Registered In: England and Wales
Registered Office: 128 City Road, London EC1V 2NX, United Kingdom
Website: https://uk.loveworldconsulate.org
Privacy Email: Unitedkingdom@loveworldconsulate.org
You may contact us using the above email address regarding your personal information or data protection rights.
We collect information necessary to provide membership, community, ministry, marketplace and other Website services.
Depending on how you use the Website, this may include:
We aim to collect only information necessary for specified and lawful purposes.
Community Citizen membership is available free of charge to individuals aged 16 or older.
Members may register directly by providing:
The optional postcode may be used to provide relevant local information, Church Finder results, community events and local group recommendations.
Community Citizens do not need Stripe Identity verification to register. It is needed before joining a local community group.
Visitors may register for free membership by connecting directly through KingsChat.
Successful connection automatically creates a Community Citizen account, subject to applicable registration and eligibility requirements.
We may receive account information from KingsChat necessary to identify and authenticate the member and establish the membership account.
The information shared depends on the technical integration and permissions presented during registration.
We will explain the relevant data-sharing arrangements before the account is connected.
Consul Plus is a paid membership category.
Paid members may be required to provide:
This information is used to administer paid membership, provide membership benefits, maintain account security and deliver relevant services.
Consul Plus members are required to complete identity verification through Stripe Identity, subject to applicable legal requirements and necessary alternative arrangements.
Verification is intended to support community safety, reduce impersonation and fraudulent accounts, and promote accountability.
Stripe Identity may request identity documents, including passport information, and other verification details.
Identity documents are submitted through Stripe Identity, and copies of them are not stored in the Company's membership database.
Where the online check cannot verify a member and the member chooses to send a document for manual review, that document is stored encrypted, with access restricted to authorised administrators.
The Company may receive verification results and other information made available through its Stripe Identity integration.
The precise information accessible to the Company depends on its Stripe configuration and contractual arrangements.
Where biometric or other sensitive information is processed, appropriate legal conditions and safeguards must apply.
Identity verification does not guarantee that a member is trustworthy or that all risks can be prevented.
Where individuals register or act on behalf of partnering ministries, we may collect:
This information is used to administer ministry participation, membership and related services.
We may collect merchant and customer information necessary to administer marketplace activities.
This may include:
Merchants who connect a Stripe account give their bank and identity details directly to Stripe on its own pages. The Company keeps only the Stripe account reference and its status. When you pay such a merchant by card, Stripe processes the payment on the merchant's own account, so the merchant receives the payment details Stripe makes available to it. Espees payouts to merchants are sent through the Company's Espees reseller partner, Bandyx, which receives the merchant's wallet address and, if they give one, their KingsChat username to find it.
The Company administers marketplace payments and seller settlements in accordance with its applicable contractual arrangements and legal obligations.
Relevant information may be shared with sellers, payment providers and delivery providers where necessary and lawful.
Members receive digital citizenship cards.
Cards may display the member's name, membership number, membership status and validity period.
We process this information to administer membership benefits and verify eligibility.
Digital cards are not government-issued identity documents.
Our Website is a faith-based platform.
Information about church affiliation, ministry participation, religious activities or certain community groups may reveal religious beliefs.
Religious beliefs are special category personal data under UK GDPR.
We will process such information only where an appropriate Article 6 lawful basis and Article 9 condition apply.
Where explicit consent is the appropriate condition, we will obtain it and explain how it may be withdrawn.
We do not assume that registration on a religiously affiliated Website automatically establishes a person's religious beliefs.
We will apply appropriate safeguards to sensitive information.
Your profile has an optional About you section that asks for your nationality (up to two) and your ethnic group, using the 2021 Census groups for England and Wales. We never ask during a plan application. Prefer not to say is always an answer, and leaving the questions blank changes nothing about your membership.
We ask so that we can produce community statistics, check that opportunities and support reach every group fairly, offer consular help for your nationality and, only if you tick the box for it, suggest events, groups and resources for your nationality.
Your ethnic group is special category personal data. We keep it only with your explicit consent, given by ticking a separate box, and use it only in totals for statistics and fairness checks. We keep your nationality on the basis of our legitimate interests, and using it to suggest things to you needs your consent.
Only you can see your answers. They are encrypted when stored and never appear on your profile, in the Network, in search or to other members, and we do not send them to another organisation or AI service. Staff see totals only, with any group of fewer than five people hidden, and whether you have answered, never what you answered.
You can change or remove your answers at any time under Profile, About you. Unticking the consent box and saving withdraws your consent and deletes your ethnic group straight away; we keep a record that you withdrew. Your answers are included when you download your data and are erased with your account.
Verified members may join local and regional community groups created and administered by Loveworld Consulate Limited.
Groups may include London, Bristol and other UK locations.
We may process information about group membership, comments, discussions, reports and moderation decisions.
Member-only discussions are accessible only to logged-in members with the relevant permissions.
Other authorised members may see information that a user chooses to publish within the relevant group or forum.
Private messages between members are stored so that they can be delivered and shown to the people in the conversation. They may be reviewed if reported or where needed for safety or the law.
The Network directory lists Plus members who choose to appear in it, showing the profile details they choose to share. You can change this in your settings.
Once your identity is verified, your birthday (the day and month, never the year or your age) is shown to other members on Community Birthdays. This is on by default, and you can turn it off in your settings.
Members should avoid posting unnecessary sensitive information about themselves or others.
The Website may help users locate churches, ministry activities and community services.
Where a member provides a postcode or other location information, it may be used to display relevant local recommendations.
If precise device location is requested, we will explain the purpose and obtain the relevant permission before accessing it.
The Website may publish local community news, LoveWorld Nation news, ministry news and information from partnering ministries.
Where individuals contribute information for publication, we may process contributor details and information contained in submissions.
Contributors should have appropriate authority to submit information about other individuals.
Requests for corrections or removal may be sent to our privacy contact email.
Eligible paid members may apply to promote approved businesses and professional services.
We may collect business names, contact details, descriptions, website links and promotional materials.
Information intended for public business listings may be visible to Website visitors.
Marketing and advertising activities will be carried out in accordance with applicable data protection and electronic marketing laws.
The Website may publish employment, internship, volunteering and other opportunities.
Where applications are submitted through the Website, we may process information necessary to administer or forward those applications.
Where external organisations receive applications, the relevant data-sharing arrangements and responsibilities will be explained.
Members who have verified their identity may apply to join the Consulate Volunteer Corps. For applicants aged 16 or 17, staff can see that they are under 18, so that roles and supervision are suitable.
We may process volunteer applications, skills, availability, training records and participation information.
Additional information may be required for role-specific safeguarding or legal requirements.
Access to volunteer information will be restricted to authorised persons with an appropriate need.
The Website may provide advocacy information, initiatives and support.
Advocacy enquiries may involve personal information about an individual's circumstances.
Some enquiries may contain sensitive information, including health information, religious beliefs or other special category data.
We will limit collection and use to what is necessary and lawful.
Information will only be shared with external organisations where an appropriate lawful basis and any required additional conditions apply.
The Website provides community news, public information, notices, resources and relevant local information.
Where individuals submit information for publication, we may process contributor details and relevant content.
Requests for corrections or removal may be submitted to Unitedkingdom@loveworldconsulate.org.
The Website may promote, organise or facilitate ministry training programmes.
Where relevant, we may process registration details, attendance, participation, assessment and completion records.
Information may be shared with approved training providers where necessary and lawful.
Participants will be informed of the relevant arrangements before registration.
The Website lists petitions and campaigns. Members sign on the petition's own site, such as Parliament's, and that site handles the signature; we do not collect or hold it. Its own privacy information applies.
If you send us an advocacy enquiry, it may reveal religious beliefs, political opinions or other sensitive information.
We will apply appropriate lawful bases and special category conditions where required.
The Website may promote Calls to Prayer, ministry events and other faith-based activities.
Where users register for events or submit prayer requests, we may process information necessary to provide the requested service.
Prayer requests may contain sensitive information, including religious beliefs or health information.
We will explain who can access prayer requests and whether they may be shared with organisers or prayer teams.
The Website may allow individuals and organisations to support Loveworld Consulate Limited through donations, sponsorships and other contributions.
We may process donor contact details, contribution amounts, payment records and designated purposes.
Where a donor requests distribution to an intended recipient, relevant information may be processed to administer the arrangement.
Financial records may be retained where necessary to meet applicable accounting, tax and legal obligations.
Supported payment methods may include:
Espees payments are made from your Espees wallet on the Espees service.
We may process payment confirmation information, transaction references, purchase records and refund information.
External payment providers may process additional personal information under their applicable privacy arrangements.
The Website may provide links to approved external merchants, service providers, ministries and other organisations.
External websites may collect personal information under their own privacy policies.
Some links may involve referral or affiliate tracking.
Where personal information is shared or non-essential tracking technologies are used, we will provide appropriate information and obtain consent where required.
We process personal information only where an appropriate lawful basis applies under UK GDPR.
Depending on the processing activity, this may include:
Contract: Where processing is necessary to provide membership services, purchases or other agreed services.
Legal obligation: Where processing is necessary to comply with applicable legal requirements.
Legitimate interests: Where processing is necessary for legitimate purposes such as account security, fraud prevention and appropriate service administration, provided those interests are not overridden by individuals' rights and freedoms.
Consent: Where consent is required for particular activities, including certain marketing communications or optional processing.
Where processing relies on consent, individuals may withdraw that consent in accordance with applicable law.
The Company must document the specific lawful basis for each processing activity.
The Website may use cookies and similar technologies for authentication, security, preferences, analytics and other disclosed purposes.
Where legally required, consent will be obtained before non-exempt cookies or similar technologies are used.
Further information about the cookies used, their purposes and available choices will be provided through the Company's Cookie Policy.
We may send service-related communications necessary to administer accounts, memberships, purchases and other requested services.
Marketing communications will be sent only where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing messages.
Members may unsubscribe from marketing communications using the available unsubscribe facility or by contacting us.
We may share personal information with relevant providers and other parties where necessary and lawful.
These may include:
We will assess the data protection role of each recipient and use appropriate contractual and security arrangements where required.
We do not disclose private membership registration information to other members merely because they have joined the Website.
Some service providers or recipients may process personal information outside the United Kingdom.
Where international transfers occur, we will apply an appropriate lawful transfer mechanism, such as applicable UK adequacy regulations or approved contractual safeguards.
Information about relevant safeguards may be requested through our privacy contact.
We will implement appropriate technical and organisational measures to protect personal information.
These may include:
No internet-based service can guarantee absolute security.
We will review security arrangements as appropriate to the risks associated with our services.
We will retain personal information only for as long as necessary for the purposes for which it was collected, including applicable legal, accounting, regulatory and dispute-resolution requirements.
Retention periods will depend on the category of information and relevant circumstances.
These may include:
The Company will maintain a documented retention schedule specifying the applicable periods or criteria for each category.
Information will be securely deleted, anonymised or otherwise handled appropriately when it is no longer required.
Subject to applicable UK GDPR conditions and exceptions, individuals may have the right to:
Requests may be submitted to Unitedkingdom@loveworldconsulate.org.
We may request appropriate information to verify the identity of a person making a request.
We will respond within the time limits required by applicable law, ordinarily within one month, subject to any lawful extension.
Members may request closure of their membership accounts through the available Website facilities or by contacting the Company.
Account closure does not necessarily require immediate deletion of every associated record.
Certain information may need to be retained for legal compliance, accounting, fraud prevention, disputes or other lawful purposes.
We will explain where information cannot be deleted and the applicable reasons.
Membership is available to individuals aged 16 years or older.
Because members aged 16 and 17 are children for relevant UK data protection and online safety purposes, additional safeguards may apply.
We will consider age-appropriate privacy information, appropriate default settings, data minimisation and safety measures.
Where identity verification, marketplace transactions or other services involve additional risks, appropriate safeguards and eligibility requirements will be applied.
The Company will assess whether the Children's Code and relevant Online Safety Act requirements apply to its services.
We maintain procedures for identifying, investigating and responding to personal data breaches.
Where a breach is likely to result in a risk to individuals' rights and freedoms, we will notify the Information Commissioner's Office where required, ordinarily within 72 hours of becoming aware of the breach.
Where a breach is likely to result in a high risk to affected individuals, we will notify those individuals without undue delay where legally required.
We will maintain appropriate records of personal data breaches.
If you have concerns about how we handle your personal information, please contact:
Unitedkingdom@loveworldconsulate.org
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
ICO website: https://ico.org.uk
ICO telephone: 0303 123 1113
We encourage individuals to contact us first so that we have an opportunity to address their concerns, but this does not restrict their right to complain to the ICO.
We may update this Privacy Policy to reflect changes in legislation, technology, Website functionality or our data processing activities.
The latest version will be published on the Website with its effective date.
Where changes materially affect individuals' privacy, we will provide additional information or notifications where required by law.
For privacy enquiries, data protection requests or complaints, please contact:
Loveworld Consulate Limited
Registered Company Number: 17445578
Registered Office: 128 City Road, London EC1V 2NX, United Kingdom
Website: https://uk.loveworldconsulate.org
Email: Unitedkingdom@loveworldconsulate.org
Registered in England and Wales.
Effective Date: 4 November 2026