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Loveworld Consulate Limited. Version 1.0.
1.1. Loveworld Consulate Limited ("the Company", "we", "us" or "our") is committed to providing a safe, respectful and responsible online environment.
1.2. The Website is a faith-based digital community platform representing LoveWorld Nation and LoveWorld Nation partnering ministries.
1.3. This Policy explains how we seek to protect users, prevent misuse, moderate content, investigate reports and handle complaints.
1.4. We aim to protect members while respecting lawful freedom of expression, privacy, religious beliefs and applicable legal rights.
1.5. This Policy operates alongside our Website Terms of Use, Membership Terms and Conditions, Privacy Policy, Community Guidelines and Safeguarding Policy.
2.1. This Policy applies to all interactive services operated through the Website, including:
2.2. It applies to Community Citizens, Consul Plus members, Partnering Ministries representatives, merchants, volunteers, contributors, moderators and administrators.
2.3. The Company will assess which services and features fall within the Online Safety Act 2023 and implement the duties applicable to them.
3.1. We seek to maintain a community characterised by respect, honesty, accountability and appropriate Christian conduct.
3.2. Members must respect the rights, dignity, safety and privacy of others.
3.3. The Company does not permit unlawful content or conduct that breaches its published Community Guidelines.
3.4. Moderation decisions will be proportionate, evidence-based and consistent with applicable law.
3.5. Members will have access to reporting and complaints arrangements appropriate to the services provided.
4.1. Membership is available to individuals aged 16 years or older.
4.2. Community Citizens may register directly or through KingsChat.
4.3. Consul Plus members undergo additional identity verification through Stripe Identity, subject to applicable legal and privacy requirements.
4.4. Identity verification supports accountability but does not guarantee that an individual is trustworthy or safe.
4.5. Members must protect their login credentials and must not share accounts or impersonate others.
4.6. Suspected fraudulent accounts may be investigated and restricted.
5.1. Members aged 16 and 17 are treated as children for relevant online safety and safeguarding purposes.
5.2. The Company will assess the risks presented to younger members by its interactive services.
5.3. Appropriate protections will be implemented according to the Company's legal duties and documented risk assessments.
5.4. Prohibited conduct includes:
5.5. The Company may restrict particular features or interactions where necessary to protect younger members.
5.6. Safeguarding concerns will be escalated under the Company's safeguarding procedures.
5.7. Where there is an immediate threat to life or safety, users should contact emergency services.
6.1. Members must not publish, distribute or promote content that is unlawful or prohibited by the Company's Community Guidelines.
6.2. Prohibited content includes:
6.3. The Company may also prohibit lawful content that breaches its clearly published community standards, subject to applicable legal requirements.
6.4. Moderators will distinguish between unlawful content and content that merely expresses an unpopular, controversial or different viewpoint.
7.1. The Website supports Christian fellowship, ministry news, prayer initiatives and faith-based discussions.
7.2. Members may discuss religious beliefs and ministry-related matters respectfully.
7.3. Religious disagreement alone is not grounds for an allegation of unlawful content.
7.4. Members must not use religious discussions to threaten, harass, exploit or unlawfully discriminate against others.
7.5. Members must not falsely claim to represent the Company, LoveWorld Nation or a partnering ministry.
7.6. Moderation will respect lawful religious expression while enforcing the Company's published rules.
8.1. Discussion forums are accessible only to logged-in members with the relevant permissions.
8.2. Members must not attempt to bypass access restrictions.
8.3. Members must respect other users' privacy.
8.4. The Company may review reported discussions and take appropriate moderation action.
8.5. Member-only access does not guarantee confidentiality or remove applicable online safety obligations.
9.1. Only Loveworld Consulate Limited and its authorised administrators may create or manage community groups.
9.2. Members who have verified their identity may join available groups, including geographical groups such as London and Bristol. Free members may read their group; commenting and taking part need Consul Plus or Partnering Ministries.
9.3. Group participants must comply with the Community Guidelines.
9.4. Unauthorised commercial advertising, harassment, fraud, spam and abusive conduct are prohibited.
9.5. Moderators may restrict content or participation where reasonably necessary and lawful.
10.1. Marketplace sellers must comply with applicable Merchant Registration terms and the Marketplace Seller Agreement.
10.2. Merchants must maintain an active Consul Plus membership and approved merchant registration.
10.3. Sellers must provide accurate descriptions and disclose known material defects.
10.4. Fraudulent, counterfeit, stolen, dangerous or unlawful goods are prohibited.
10.5. Buyers may report suspected scams, misleading listings or other concerns.
10.6. The Company operates a two-strike enforcement approach for substantiated seller misconduct.
10.7. Two upheld strikes may result in removal of selling privileges.
10.8. Serious fraud, dangerous goods or urgent risks may justify immediate suspension.
10.9. Marketplace moderation does not replace statutory consumer rights or applicable refund obligations.
11.1. Event listings, prayer initiatives, petitions and advocacy activities must comply with applicable law and Website policies.
11.2. Members must not submit fraudulent petition signatures or impersonate other participants.
11.3. Members must not use advocacy or religious activities to threaten, intimidate or exploit others.
11.4. Personal information about petition signatories, prayer requests or advocacy participants must be handled appropriately.
11.5. Suspected fraudulent or unsafe listings may be reported for investigation.
12.1. Users may report suspected illegal content, harmful content affecting children, harassment, scams, impersonation or breaches of Website rules.
12.2. Reports may be submitted through available Website reporting facilities or by emailing:
Unitedkingdom@loveworldconsulate.org
12.3. Reports should identify the relevant content, account or activity and provide supporting details where available.
12.4. Users are not required to conduct their own investigation before reporting a genuine concern.
12.5. The Company will assess reports according to their nature, urgency and applicable legal obligations.
12.6. Knowingly malicious or fraudulent reporting is prohibited.
13.1. The Company may use authorised human moderators and appropriate technical tools to identify, review and address prohibited content.
13.2. Moderation may include:
13.3. Moderation decisions will consider the nature and severity of the content, available evidence, potential harm, relevant context and applicable law.
13.4. Urgent safety concerns may require immediate action before a full review is completed.
13.5. The Company will seek to apply its rules consistently and fairly.
14.1. Reports suggesting illegal content will be assessed promptly and escalated where necessary.
14.2. Where the Company becomes aware of content that it is required by law to remove, it will act in accordance with the applicable legal duties.
14.3. Where appropriate, serious incidents may be referred to relevant authorities.
14.4. Evidence may be preserved securely where lawful and necessary.
14.5. Suspected child sexual abuse material will be handled through specialist escalation procedures. Staff must not unnecessarily download, copy or redistribute such material.
15.1. Enforcement action may include warnings, temporary restrictions, suspension or termination.
15.2. The Company may consider previous substantiated breaches when determining proportionate action.
15.3. Serious misconduct may justify immediate restrictions without a prior warning.
15.4. Members may request a review of relevant enforcement decisions through the Company's complaints procedure.
15.5. Where paid membership is affected, applicable contractual and consumer rights remain protected.
16.1. Members may complain about reported content, moderation decisions, account restrictions or other matters covered by this Policy.
16.2. Complaints may be submitted through the Website's applicable complaints facility or to Unitedkingdom@loveworldconsulate.org.
16.3. The Company will consider complaints fairly and take account of relevant evidence.
16.4. Where legally required, users will be provided with appropriate opportunities to challenge moderation decisions.
16.5. Complaints and appeals will be handled under documented internal procedures.
16.6. Nothing in this Policy restricts statutory rights or available legal remedies.
17.1. Moderation and safety information will be processed in accordance with the Company's Privacy Policy and applicable data protection law.
17.2. Access to sensitive reports will be restricted to authorised personnel.
17.3. The Company will not disclose complainants' identities unnecessarily.
17.4. Information may be shared with relevant authorities or specialist organisations where necessary and lawful.
18.1. The Company will designate responsibility for online safety compliance and moderation oversight.
18.2. Applicable risk assessments, safety measures and moderation procedures will be documented and reviewed.
18.3. The Company will consider changes in law, platform functionality, user behaviour and emerging risks.
18.4. The effectiveness of reporting and moderation arrangements will be monitored.
18.5. This Policy will be reviewed periodically and following significant changes or incidents.
Loveworld Consulate Limited
Company Number: 17445578
Registered Office: 128 City Road, London EC1V 2NX, United Kingdom
Website: https://uk.loveworldconsulate.org
Safety and Complaints Email: Unitedkingdom@loveworldconsulate.org
Effective Date: 4 November 2026